Virgin Connect: Flight delay, cancel, compensation, claim, what to do?

Due to inconvenience, if you experience Virgin Connect flight delay, cancellation, reschedule or denied boarding as result of overbooking, you can be compensated up to €600, according to Regulation 261/2004. Indemniflight can assist you to get compensation for flight delays, cancellations, denied boarding, and reschedules that have been caused by circumstances that Virgin Connect can control.

About Virgin Connect

Virgin Connect has been connecting air passengers across Europe and United Kingdom for 40 years. Providing great client experience is the core of this airline and it is one of the ways being used to differentiate it in the regional market. It offers offer travels that are simple and convenient with the personal touch.

Flight delay compensation

Normally, airlines are known for making every effort to stick to their flight schedules, through sometimes things do not go as per their plans. In case air travels take unexpected plans, indemniflight will take the responsibility of pursuing flight compensation on your behalf.

In case of cancelled or delayed flight, you need not to fill complicated forms. All that you need to do is to send us flight details; the details are meant for determining if you are eligible for the compensation. We have trusted industry experts that know the law; therefore, you need not to waste time going back and forth to this airline. Moreover, you need not to be worried about paperwork associated with going to court to file a compensation case.

The right to be compensated for the flight delay depends on some factors. Basically, the delay must be as a result of the fault of Virgin Connect. This airline can consider offering you a voucher with the intention of making things smooth as you wait, though there are instances in which this can waive your right to be compensated. Therefore, what you can do right now is to use our compensation calculator to determine what to expect from the airline, through our assistance.

If you send us your flight detail, we will let you know if the disrupted flight is eligible for compensation. You need to send us your flight detail, email address, together with other important detail, to assist us in claiming your refund.

Flight cancellation compensation

There are instances in which Virgin Connect can choose to cancel flight. This has been happening to several flights because of several reasons. If this happens, the airline can consider rebooking passengers onto a different flight, without asking additional charges. Actually, whenever this airline cancels a flight, it will definitely rebook passengers onto another flight. If the alternate flight does not favour you or you are no longer interested in traveling that route, you can request a refund.

If are after cancelling the flight, you can rebook the ticket on the airline’s website. Nevertheless, you will have to pay handling charges and a rebooking fee, and this is based on the kind of ticket that you initially purchased. For a rebooked ticket that is more expensive than that of your original flight, you will have to pay for the difference.

Indemniflight is known for offering ‘Justice as a Service’ and we can assist when the airline cancels your flight but does not send you a notification in less than 14 days. We can give you a way forward since EC 216 makes you eligible for the flight cancellation compensation as part of the air passenger rights.

We can assist you when it comes to understanding your rights, as well as filing your claim.

With this in mind, the law is always on your side, unless the flight cancellation or delay is a result of extraordinary circumstances that are considered to be beyond the control of the airline. The circumstances incorporate but are not limited to air traffic control staff strikes; lightning strikes; and medical emergencies. Nevertheless, if the airline staff strikes and as result, the affected passengers ought to be compensated because the airline management is responsible for the behaviour of employees.

If the airline says that the cancellation or delay is because of operative difficulties or technical issues, such circumstances do not fall under the ‘extraordinary circumstances.’ This shows that you eligible for the cancellation refund. We have legal experts who can assist you in determining if the cancelled flight is eligible. Indemniflight expects you to give them your contact, personal and flight details to assist in claiming your refund.

Calculating flight delay compensation

Based on the EC 216, in Europe, air passenger are always compensated based on the distance of their trip and duration of delay.

• If the flight delay is more than three hours and it is to cover less than 1,500 km, the passenger will not get more than €250 ;
• If the delay is three hours and the flight is covering 1,500 km to 3,500 km, you can get up to €400 ;
• €300 is meant for the flight delay that takes three to four hours ;
• If the flight delay takes more than four hours and the distance to be covered is more than 3,500 km, you can get €600.

If the flight delay takes five hours or more, according to the EU law, we can assist you in ensuring that the airline gives you the following:

• Access to email and phone calls ;
• Food and drinks ;
• A flight back to the airport where you started your journey ;
• A full refund for another flight using the same reservation, which you will not be in a position to make ;
• Accommodation if the passenger is delayed overnight and transportation between the hotel and airport.

Overbooked flight

The airline ought to refund you in case of denied boarding that is a result of overbooking. The refund is due and re-routing to the alternative flight. At the airport, if you missed the chance of getting a refund, you need not to be worried. You can file a claim with us.

A lot of people feel or believe that due to lack of time and expertise, they are not in a position of filing a claim in case of denied boarding. Nevertheless, indemniflight is known for making the claim process as fast and simple as possible. For us to start claiming for an overbooked flight reimbursement, in our flight compensation form, you should fill in some details regarding your flight. Using our compensation, you can check the compensation amount free of charge.

Can I still claim even after the airline that cancelled my flight refund the money ?

As far as the airline does not give you a notification, in at least 14 days, and the flight is eligible, according to EC 261/2004, we can assist you to file a claim. Air passengers can get both a refund and compensation.

Nevertheless, for you to be compensated, the airline can ask you to sign a waiver. The waiver can contain a compensation clause’s forfeiture, which can make it difficult for you to be compensated. We, therefore, advise our clients not to sign anything before carefully reading the fine prints.

There are instances in which the airline can consider offering you vouchers. The voucher can be less than the amount of money that you are entitled to. For instance, you can get a €250 voucher, your actual compensation is €250, and we can proceed to assist in claiming €350. There are also possibilities of choosing to return the voucher, and asking for a full reimbursement in terms of cash.

Does Virginia Connect give reasons for rejecting claims ?

The kind of explanation and response time is different and based on the airline. If the airline offers you reasons for rejecting your claim, it will be our responsibility to treat your claim as though they did not respond at all. Also, we will proceed to hand over the claim over, for legal assessment, to our contract lawyers.

How to submit claim to Indemniflight

The simplest way to submit a claim to us is via claim form. Our claim form is free of charge. It takes a few minutes to file the claim. After submitting it, you will get an instant feedback stating whether your case is eligible for a refund or not.

It is easy. Click the start a claim button and then follow all steps. In case of difficulties, do not hesitate to contact our customer service staff.

Information we may need from you are categorized in these groups:

• Personal information : assists us in knowing who you are, as well as how to reach you.
• Flight information : such information entails flight number, booking reference, together with the date of travel.
• Documents : a signed power of attorney is essential for us to contact Virgin Connect on your behalf.

What is the duration of processing a flight claim ?

The duration of processing the Virgin Connect flight claim is based on several factors, i.e. willingness of the airline to pay out reimbursement, how complex the claim is, and many more. In as much as we are after ensuring that the claiming process takes the shortest time as possible, we involve third parties, for instance airline and airport authorities, whom we coordinate. Certain process can be very fast, though others will take more time to respond. However, we have been pushing them to respond as quickly as possible.
What is more, during holiday seasons, the volume of the claims tends to be much higher. In certain situations, it can take 30-45 business days for an airline to give a reimbursement, after the airline accepts the claim. The faster the claim is submitted, the faster you will get your reimbursement.

How to check the status of your delayed, cancelled or overbooked flight claim ?

There are several ways of checking your claim status. You can check it in the user area. Moreover, in case of an update or new information about your claim, indemniflight will notify you via email. If you fail to get the updates from us, just know that claim handlers are communicating with the airline to ensure that you get what you deserve as far as being compensated is concerned. You need not to be worried if the status does not change for some time. Certain claiming procedures or steps tend to be longer than others. Just get assurance from us, we are working with your claim since we have a flight checker that assists us in getting flight information.

In case of legal action, am I supposed to pay extra costs ?

Indemniflight has a policy that states that “no win, no fees.” You will not be charged advanced payments, in situations associated with taking legal actions. We are responsible for taking care of the court expenses, incorporating court and lawyers. You will be charged when we succeed in the court case or claim process and our commission is 30 % (inclusive of VAT), and this is from the compensation.

How Indemiflight can assist you claim a refund

Under the EC 261, if you want to file a claim for Virgin Connect compensation, you are likely to experience some pushbacks from this airline. The fact that the law is on your side does not suggest that the process will be swift. In fact, the process can be time-wasting and tiresome, apart from involving a lot of paperwork, for instance, writing a letter addressing the airline about your complaint and sending it through their postal address.

This is where indemniflight comes in. On your behalf, we will be responsible for handling all the necessary negotiations with this airline. If you have any question, do not hesitate to contact our customer service staff. You can also post your inquiries on our forum. We are among the best compensation company that helps passengers to comprehend their rights, in addition to getting the most appropriate reimbursement for passengers that are or have been suffering as a result of their flight being canceled or delayed by the airline, as well as denied boarding issues. We have assisted several travelers to get a refund. Moreover, with us, you will avoid wasting time and energy since we will do everything for you. In addition, we do not get paid, unless you get your compensation and it is from it that we deduct 30%. This suggests that the process of claiming your refund is free, with or without insurance. We also have experts when it comes to matters related to claim your refund as per the EU 261 regulation. You will not complain about our services.